
7 Step Marketing Plan
| 1. |
Analyze
The Market and Your Competition |
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Knowing
what's going on in your marketplace and how you fit into it is the
first step in developing a strong marketing plan.
First
of all, you need to get a sense of how big your market is. Regardless
of whether you sell to consumers or to businesses, you need to
know how many potential customers you have.
That
number may be limited by geography or other characteristics, but
you will need to determine the size of your market so that you
can calculate your Market Share. Your share of the market is an
objective way to determine what your piece of the pie is, compared
to your competitors.
Your
share of the market can be used in your marketing campaigns to
promote your company as a leader in your industry, and/or it can
be used internally as a concrete measurement of your sales goal
completion. You can strive to gain a larger share of the market
each year.
To
gain a more in depth understanding of your marketplace, you need
to evaluate each of your competitors. First, perform some research
so you can evaluate how your business compares to your competitors.
You want to evaluate things such as product/service offerings,
location, service, environment, etc.
This
information will help you develop advertising campaigns that compel
your target market to buy from you. Knowing as much as possible
about your competition will enable you to distinguish yourself
from your competition and become a leader in your field.
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| 2. |
Set
Your Goals |
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Are
your goals written down? Do you look at them periodically throughout
the year? Do you tend to achieve your goals in a timely manner?
Let's
face it, if your goals aren't written down and you don't evaluate
your progress regularly, you won't even know if you are accomplishing
enough to move your business forward. By writing down your goals
they become more real, more tangible. It also helps you to make
them realistic and measurable, leading to achieving more and also
leading to a greater sense of accomplishment.
Your
sales goals are critical to your business' success. By setting
goals for individual products/services and overall sales goals,
you can see where you need to focus your energies and your marketing
dollars. Your sales goals should be presented from an annual perspective
and broken down by month. That way each month you can evaluate
your progress. If you're not quite reaching your goals in one
particular month, you will be able to adjust your marketing so
that you do by year's end. Frequent evaluation will ensure that
you reach your annual sales goals.
KNOW
YOUR BOTTOM LINE NUMBERS
In
addition to defining your overall sales goals, you should evaluate
each product or service you offer by its Gross Profit Margin.
You can do this for any product or service you offer. Once you
know the profit margin on each of the products and services you
offer, you can more effectively select what to promote, what to
cross-sell, and what to define as your core products/services.
Outlining
your sales goals and knowing your profit margins are critical
to building a thriving business. These goals will impact your
marketing, advertising and your profits.
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| 3. |
Distinguish
Yourself From The Competition |
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Your
products and services are likely similar to those offered by your
competitors. In fact, they may be exactly the same. So, why should
potential customers do business with you?
Well,
that's what Step #3 is all about. It builds upon the data you
collected in Step #1. You need to distinguish yourself from the
competition. You need to promote yourself in such a manner that
your prospects would feel foolish to use any other company but
yours.
There
are many things that can set you apart from your competition.
It may be as simple as focusing on a specific target market. It
may be price, although that can be a slippery slope of dwindling
profits, or it may be product selection, just to name a few.
Your
distinguishing characteristics are known as your Unique Selling
Position (USP). Your USP is how your customers will think about
you. It's how your customer base will know you.
A
strong and distinguishing USP will be used in your ads and in
conversations you have at networking and social events when someone
asks you, 'What do you do?' It will pique curiosity and incite
action from your prospects.
Your
USP should be strong enough to make your prospects choose you
over your competition.
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| 4. |
Define
Your Target Market |
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Finding
the people or businesses that need, can and want to buy your products/services
right now is the quest of every business, large or small.
You
want to pinpoint your marketing and advertising only to those
who are most likely to buy. If you can effectively accomplish
that, you will be able to increase the return on your marketing
investment and net a profit from your advertising expenditures.
You
may find you have a target market that needs or wants one or more
of your products or services, and you may find one product or
service has multiple target markets.
What
you'll need to do is identify and locate your target market(s)
by answering a series of questions about each one. For example,
what do they read, where do they frequent, what groups do they
belong to, etc.
Once
you've identified where they are, you can speak to them using
your USP to hit what I call a target market's Buying Buttons.
Your target markets will buy from you for as few as one reason,
or it may be several reasons. You need to match those Buying Buttons
with each target market.
Identification
and the impending marketing to that specific market will not only
result in more sales, but it will result in an increase to your
bottom line. You will save money by not advertising to the masses
and you will be able to realize a positive return on your marketing
expenditures by narrowing your marketing to specific target markets.
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| 5. |
Decide
Where To Advertise Your Business
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I'll
bet a burning question that you have is "Where should I advertise
my business?"
Well,
you aren't alone. Most every businessperson I know wants to know
the same thing. They all feel that if they could pick the right
medium, miracles would happen.
The
truth of the matter is that if you have developed your marketing
plan by following steps 1-4, picking your mediums is really pretty
easy.
They
will stand out because you will know if they reach your target
market, if you can afford them, and if you can effectively convey
your USP with that medium.
You
will also want to consider your sales process and how the use
of the mediums will impact it. You want to take into consideration
several things about your process including:
*Do
prospects seek your product/service? *Can they receive your product/service
immediately? *Can your customers purchase without assistance from
a sales rep?
There
are several other questions, which must be answered prior to selecting
your mediums. (There is a Sales Process Evaluator in the Quick
Start Kit that calculates your score and gives you examples of
the types and combinations of mediums you should use for your
business.)
You'll
also need to evaluate each medium based on its value. The best
way to accomplish that is to perform a CPM (Cost Per Thousand)
Analysis. This will enable you to see exactly how much it costs
to reach 1000 people per medium. That way you can be sure your
dollars are going as far as they possibly can.
Selecting
mediums is really easy once you've analyzed your marketplace,
set your goals, created your USP, and defined your target market.
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| 6. |
Create
Your Calendar and Budget
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In
Step #6, we face the old chicken and egg dilemma. Which comes first,
the budget or the calendar?
Here's
what I recommend to my clients. You first must take into consideration
your position in the marketplace, then you need to consider the
aggressiveness of your goals, and thirdly you must be realistic
with what you can afford.
I
tell small business owners to work backwards. I recommend that
you develop your calendar along with the costs of advertising
as you would ideally like to, first. From there you can add up
the total costs and evaluate whether that plan is possible. You
can always scale back your campaigns if it exceeds what you can
afford to spend.
Depending
upon your situation, you may find that you need to spend more
in the first year or two to accomplish your goals and to get your
business to maintenance mode. Conversely, your goals may dictate
that you reserve funds until a particular product or service is
ready for the marketplace. In either case, you have the ability
to customize the plan and budget for your specific situation.
Your
budget and implementation calendar will be unique to your business.
There is no one correct answer. You can use industry standards
as a guideline, but remember that those guidelines can be skewed
towards larger companies that have significantly bigger budgets.
In most instances, small businesses will spend a higher percentage
of their sales on marketing and advertising than their larger/national
competitors.
Your
goal is to pick the mediums and campaigns you can afford to use
with impact. By completing a solid marketing plan you ensure a
positive return on your marketing investment.
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| 7. |
Complete
Your Marketing Plan |
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You
are almost there. You know a good marketing plan requires you to:
*Analyze
The Market And Your Competition
*Set Your Goals
*Distinguish Yourself From The Competition
*Define Your Target Market
*Decide Where To Advertise Your Business
*Create Your Calendar and Budget
Completing
your plan may seem like a formality, but having your plan in a
three-ring binder will prove to be very useful.
First,
you will have a resource to turn to every time you are presented
with an advertising opportunity. You can evaluate each opportunity
based on your Target Market Analysis, your CPM Analysis and your
overall budget.
Second,
you will have it readily available to regularly evaluate your
progress. Regular review of your plan will allow you to correct
course before you risk not accomplishing your goals.
There
is an old saying...If you fail to plan, you plan to fail. While
creating a marketing plan may seem overwhelming, it is critical
to your business' success.
Businesses
that operate with a marketing plan are not only more likely to
survive, but they are more likely to realize their true potential,
thus allowing their owners to realize their dreams.
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