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| 1. |
Analyze
The Market and Your Competition |
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Knowing
what's going on in your marketplace and how you fit into it
is the first step in developing a strong marketing plan.
First
of all, you need to get a sense of how big your market is.
Regardless of whether you sell to consumers or to businesses,
you need to know how many potential customers you have.
That
number may be limited by geography or other characteristics,
but you will need to determine the size of your market so
that you can calculate your Market Share. Your share of
the market is an objective way to determine what your piece
of the pie is, compared to your competitors.
Your
share of the market can be used in your marketing campaigns
to promote your company as a leader in your industry, and/or
it can be used internally as a concrete measurement of your
sales goal completion. You can strive to gain a larger share
of the market each year.
To
gain a more in depth understanding of your marketplace,
you need to evaluate each of your competitors. First, perform
some research so you can evaluate how your business compares
to your competitors. You want to evaluate things such as
product/service offerings, location, service, environment,
etc.
This
information will help you develop advertising campaigns
that compel your target market to buy from you. Knowing
as much as possible about your competition will enable you
to distinguish yourself from your competition and become
a leader in your field.
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| 2. |
Set
Your Goals |
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Are
your goals written down? Do you look at them periodically
throughout the year? Do you tend to achieve your goals in
a timely manner?
Let's
face it, if your goals aren't written down and you don't
evaluate your progress regularly, you won't even know if
you are accomplishing enough to move your business forward.
By writing down your goals they become more real, more tangible.
It also helps you to make them realistic and measurable,
leading to achieving more and also leading to a greater
sense of accomplishment.
Your
sales goals are critical to your business' success. By setting
goals for individual products/services and overall sales
goals, you can see where you need to focus your energies
and your marketing dollars. Your sales goals should be presented
from an annual perspective and broken down by month. That
way each month you can evaluate your progress. If you're
not quite reaching your goals in one particular month, you
will be able to adjust your marketing so that you do by
year's end. Frequent evaluation will ensure that you reach
your annual sales goals.
KNOW
YOUR BOTTOM LINE NUMBERS
In
addition to defining your overall sales goals, you should
evaluate each product or service you offer by its Gross
Profit Margin. You can do this for any product or service
you offer. Once you know the profit margin on each of the
products and services you offer, you can more effectively
select what to promote, what to cross-sell, and what to
define as your core products/services.
Outlining
your sales goals and knowing your profit margins are critical
to building a thriving business. These goals will impact
your marketing, advertising and your profits.
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| 3. |
Distinguish
Yourself From The Competition |
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Your
products and services are likely similar to those offered
by your competitors. In fact, they may be exactly the same.
So, why should potential customers do business with you?
Well,
that's what Step #3 is all about. It builds upon the data
you collected in Step #1. You need to distinguish yourself
from the competition. You need to promote yourself in such
a manner that your prospects would feel foolish to use any
other company but yours.
There
are many things that can set you apart from your competition.
It may be as simple as focusing on a specific target market.
It may be price, although that can be a slippery slope of
dwindling profits, or it may be product selection, just
to name a few.
Your
distinguishing characteristics are known as your Unique
Selling Position (USP). Your USP is how your customers will
think about you. It's how your customer base will know you.
A
strong and distinguishing USP will be used in your ads and
in conversations you have at networking and social events
when someone asks you, 'What do you do?' It will pique curiosity
and incite action from your prospects.
Your
USP should be strong enough to make your prospects choose
you over your competition.
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| 4. |
Define
Your Target Market |
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Finding
the people or businesses that need, can and want to buy your
products/services right now is the quest of every business,
large or small.
You
want to pinpoint your marketing and advertising only to
those who are most likely to buy. If you can effectively
accomplish that, you will be able to increase the return
on your marketing investment and net a profit from your
advertising expenditures.
You
may find you have a target market that needs or wants one
or more of your products or services, and you may find one
product or service has multiple target markets.
What
you'll need to do is identify and locate your target market(s)
by answering a series of questions about each one. For example,
what do they read, where do they frequent, what groups do
they belong to, etc.
Once
you've identified where they are, you can speak to them
using your USP to hit what I call a target market's Buying
Buttons. Your target markets will buy from you for as few
as one reason, or it may be several reasons. You need to
match those Buying Buttons with each target market.
Identification
and the impending marketing to that specific market will
not only result in more sales, but it will result in an
increase to your bottom line. You will save money by not
advertising to the masses and you will be able to realize
a positive return on your marketing expenditures by narrowing
your marketing to specific target markets.
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| 5. |
Decide
Where To Advertise Your Business |
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I'll
bet a burning question that you have is "Where should
I advertise my business?"
Well,
you aren't alone. Most every businessperson I know wants
to know the same thing. They all feel that if they could
pick the right medium, miracles would happen.
The
truth of the matter is that if you have developed your marketing
plan by following steps 1-4, picking your mediums is really
pretty easy.
They
will stand out because you will know if they reach your
target market, if you can afford them, and if you can effectively
convey your USP with that medium.
You
will also want to consider your sales process and how the
use of the mediums will impact it. You want to take into
consideration several things about your process including:
*Do
prospects seek your product/service? *Can they receive your
product/service immediately? *Can your customers purchase
without assistance from a sales rep?
There
are several other questions, which must be answered prior
to selecting your mediums. (There is a Sales Process Evaluator
in the Quick Start Kit that calculates your score and gives
you examples of the types and combinations of mediums you
should use for your business.)
You'll
also need to evaluate each medium based on its value. The
best way to accomplish that is to perform a CPM (Cost Per
Thousand) Analysis. This will enable you to see exactly
how much it costs to reach 1000 people per medium. That
way you can be sure your dollars are going as far as they
possibly can.
Selecting
mediums is really easy once you've analyzed your marketplace,
set your goals, created your USP, and defined your target
market.
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| 6. |
Create
Your Calendar and Budget |
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In
Step #6, we face the old chicken and egg dilemma. Which comes
first, the budget or the calendar?
Here's
what I recommend to my clients. You first must take into
consideration your position in the marketplace, then you
need to consider the aggressiveness of your goals, and thirdly
you must be realistic with what you can afford.
I
tell small business owners to work backwards. I recommend
that you develop your calendar along with the costs of advertising
as you would ideally like to, first. From there you can
add up the total costs and evaluate whether that plan is
possible. You can always scale back your campaigns if it
exceeds what you can afford to spend.
Depending
upon your situation, you may find that you need to spend
more in the first year or two to accomplish your goals and
to get your business to maintenance mode. Conversely, your
goals may dictate that you reserve funds until a particular
product or service is ready for the marketplace. In either
case, you have the ability to customize the plan and budget
for your specific situation.
Your
budget and implementation calendar will be unique to your
business. There is no one correct answer. You can use industry
standards as a guideline, but remember that those guidelines
can be skewed towards larger companies that have significantly
bigger budgets. In most instances, small businesses will
spend a higher percentage of their sales on marketing and
advertising than their larger/national competitors.
Your
goal is to pick the mediums and campaigns you can afford
to use with impact. By completing a solid marketing plan
you ensure a positive return on your marketing investment.
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| 7. |
Complete
Your Marketing Plan |
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You
are almost there. You know a good marketing plan requires
you to:
*Analyze
The Market And Your Competition
*Set Your Goals
*Distinguish Yourself From The Competition
*Define Your Target Market
*Decide Where To Advertise Your Business
*Create Your Calendar and Budget
Completing
your plan may seem like a formality, but having your plan
in a three-ring binder will prove to be very useful.
First,
you will have a resource to turn to every time you are presented
with an advertising opportunity. You can evaluate each opportunity
based on your Target Market Analysis, your CPM Analysis
and your overall budget.
Second,
you will have it readily available to regularly evaluate
your progress. Regular review of your plan will allow you
to correct course before you risk not accomplishing your
goals.
There
is an old saying...If you fail to plan, you plan to fail.
While creating a marketing plan may seem overwhelming, it
is critical to your business' success.
Businesses
that operate with a marketing plan are not only more likely
to survive, but they are more likely to realize their true
potential, thus allowing their owners to realize their dreams.
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